Caymankind guarantees that your order will arrive in excellent condition.  

We do not take returns. However, at our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition.  

If you would like to request a credit, or your order to be re-sent, here's what to do: 

1) Take a photo of the product. 
2) Put the product into your refrigerator or freezer as you normally would. 
3) Contact us immediately at (815) 793-8272 or 

You must contact us within 24 hours of order receipt to make a claim.  

If you place an order and subsequently cancel it, we may, at our sole discretion, charge a 10% cancellation/re-stocking fee. 

We are not responsible for products that spoil if there is not someone to receive your UPS delivery on the date that you request it.