Shipping Information

Delivery Methods: 

All orders are shipped via UPS. Your order will be carefully packed with enough dry ice to keep your food cool in transit. 

We cannot ship to P.O. Boxes or A.P.O./F.P.O. addresses due to the nature of perishable goods 

Delivery Date: 

You select at checkout the date that you would like your products delivered. UPS can deliver your product Tuesday through Saturday (where Saturday delivery is available), except on holidays or the day after a holiday. 

2-Day shipments stop after 4:00pm CST on Wednesdays (Thursday where Saturday shipping is available) and Overnight shipments after 4:00pm CST on Thursdays (Friday where Saturday shipping is available). Orders that miss the cut-off will ship the following Monday. 

Use the table below to determine when you will receive your order. We recommend placing your order well in advance of any special events to ensure on-time arrival. If you're in a time crunch, please let us know your requirements beforehand and we'll do our absolute best to accommodate your situation. 

ORDER ON (By 1pm CST) 

2-DAY DELIVERED ON 

OVERNIGHT DELIVERED ON 

Monday 
Tuesday 
Wednesday 
Thursday 
Friday 
Saturday 
Sunday 

Wednesday 
Thursday 
Friday 
Wednesday (Saturday)* 
Wednesday 
Wednesday 
Wednesday 

Tuesday 
Wednesday 
Thursday 
Friday 
Tuesday (Saturday)* 
Tuesday 
Tuesday 

*Where Saturday shipping is available 

Upon Delivery: 

Please send packages to a location where there will be someone available to receive a UPS delivery on the designated delivery day. We are not responsible and cannot provide refunds for products that spoil if there is not someone to receive them on the date requested. When your order arrives, immediately unpack your items and place them in the refrigerator if you plan on eating within the next 48 hours. Otherwise, place in your freezer for future use. It is normal for there to be no dry ice remaining in your package upon opening. However, if there is, remove any remaining dry ice with a thick glove and place it in an open air environment to finish sublimating. DO NOT HANDLE ANY REMAINING DRY ICE WITH BARE HANDS!

Signature Requirement: 

Shipments over $500 in value will require a signature on delivery. 

Redirecting Shipments In Transit: 

In the event you need to change the shipping address on an order after it has shipped, contact us immediately. We may be able to redirect it in transit. We may, at our discretion, charge an additional $10 for this service in order to cover redirect fees incurred with the shipping company. 

Saturday Delivery: 

Saturday delivery is available to most locations for an additional $20 charge. 

Ways To Order: 

There are 2 ways to place an order:  
1) Order online through the secure shopping cart. 
2) Call us at (815) 793-8272 during business hours to place your order over the phone.